Privacy Policy

Enigma Lighting is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or contact us.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Effective date: 1 January 2026
Last reviewed: December 2025

1. Who we are

Enigma Lighting
Unit 45, Woolmer Way Industrial Estate
Bordon, Hampshire, GU35 9QE
United Kingdom
Email: enquiries@enigmalighting.com

For the purposes of data protection law, Enigma Lighting is the data controller of your personal information.

2. What information we collect

We may collect and process the following personal data:

• Name and job title
• Contact information, including email address and telephone number
• Demographic information such as postcode, preferences, and interests
• Information relevant to customer surveys, enquiries, or offers
• Technical data such as IP address, browser type, pages visited, and usage data (via cookies)

We only collect personal data that is necessary for the purposes set out in this policy.

3. How we use your information

We use your personal data for the following purposes:

• To respond to enquiries and provide our services
• Internal record keeping and administration
• To improve our products, services, and website
• To send marketing communications where you have consented or where we have a legitimate interest
• To carry out market research and customer feedback activities
• To personalise your experience on our website

4. Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases to process your personal data:

• Consent – where you have explicitly agreed (e.g. marketing emails)
• Legitimate interests – to operate and improve our business, provided your rights are not overridden
• Contractual necessity – where processing is required to perform a contract or respond to a request
• Legal obligation – where we are required to comply with the law

You may withdraw your consent at any time.

5. Marketing communications

We may send you marketing communications about our services if:

• You have opted in, or
• You are an existing business contact and the communication is relevant to our services

You can opt out of marketing communications at any time by:

• Using the unsubscribe link in our emails, or contacting us at enquiries@enigmalighting.com
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6. Cookies

Our website uses cookies to improve your experience.

What are cookies?

Cookies are small files placed on your device that help us analyse website traffic and understand how visitors use our site.

How we use cookies

• To analyse website traffic and usage
• To improve website performance and user experience
• For statistical reporting purposes only

We do not use cookies to identify you personally.

You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect website functionality.

7. Data security

We are committed to ensuring that your personal data is secure. We have implemented appropriate:

• Physical safeguards
• Electronic security measures
• Managerial procedures

These measures are designed to prevent unauthorised access, disclosure, alteration, or loss of your personal data.

8. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, or reporting requirements.

When personal data is no longer required, it is securely deleted or anonymised.

9. Sharing your information

We do not sell, rent, or lease your personal data to third parties.

We may share your data only:

• With trusted service providers acting on our instructions
• Where required by law or regulatory authorities
• Where you have given explicit consent

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

10. Links to other websites

Our website may contain links to third-party websites. Once you leave our site, we have no control over how your data is handled by those websites.

We encourage you to review the privacy policies of any external sites you visit.

11. Your data protection rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at enquiries@enigmalighting.com.

12. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the UK supervisory authority:

Information Commissioner’s Office (ICO)

13. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and you should review it periodically to ensure you are happy with any updates.