• Respond to customer enquiries received by email and telephone in a professional and timely manner.
• Provide administrative support to the external sales team.
• Help organise customer meetings and appointments for members of the sales team.
• Coordinate meeting arrangements and ensure relevant information is available ahead of appointments.
• Update the CRM system following sales meetings, including meeting notes, actions and follow-up requirements.
• Maintain accurate customer and prospect records within the CRM system, including key contact information.
• Create and prepare customer quotations in support of the sales team.
• Process customer sales orders accurately and efficiently.
• Liaise with customers and internal departments regarding quotations, orders and general sales enquiries.
• Monitor outstanding actions and support the sales team with customer follow-ups where required.
• Ensure customer records, quotations and order information are accurate and kept up to date.
• Provide general administrative support to help the sales team operate effectively.
• Build positive working relationships with customers and colleagues across the business.
The successful candidate will ideally have:
• Previous experience in a sales administration, sales support, customer service or similar office-based role.
• Strong organisational and administrative skills.
• Excellent written and verbal communication skills.
• A professional and confident telephone manner.
• Good attention to detail and a high level of accuracy.
• The ability to prioritise tasks and manage multiple enquiries and requests.
• Experience using CRM systems or customer databases.
• Good IT skills, including Microsoft 365.
• Experience preparing quotations and processing sales orders would be advantageous.
• A proactive and helpful approach, with the ability to work effectively as part of a team.
We are looking for someone who is:
• Customer focused and professional.
• Organised and dependable.
• Proactive and willing to take ownership of tasks.
• Comfortable working in a busy, fast-paced environment.
• Detail oriented and accurate.
• A strong communicator who enjoys working with both customers and colleagues.
• Positive, approachable and supportive.
Role Purpose
The Sales Support Coordinator plays an important role in helping the sales team deliver a responsive and professional service to customers. By coordinating meetings, maintaining accurate CRM information, preparing quotations and processing orders, the role helps ensure sales opportunities and customer requirements are managed effectively from initial enquiry through to order.
If you think you would be great in this role, we’d love to hear from you. Provide your details and send your CV through below and our team will get back to you about next steps.
Enigma began as a small team of lighting specialists focused on smart, reliable design. Over time, our commitment to quality and technical expertise has shaped us into a trusted name in commercial lighting – while keeping the same innovative spirit that started it all.
Architectural lighting is a vital part of shaping how people experience spaces, adding value through atmosphere, clarity, and purpose. At Enigma, we deliver bespoke lighting solutions backed by a skilled, hands-on design team, advanced calculations and visualisations, and deep knowledge of the latest technologies.
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