Enigma Lighting Warranty Information
All Enigma Lighting products carry a minimum guarantee period of two years. Please keep your invoice as proof of purchase as this will form part of your guarantee.
Enigma Lighting will also extend the warranty period on all of its LED lighting products from two years to five years. All you have to do to obtain this extended warranty is complete our product registration, and comply with the conditions set out here.
The extended 5 year warranty applies to all applicable products sold after 1st January 2018. The offer of this extended warranty is a direct result of the confidence that Enigma Lighting places in the quality of the products that it manufactures. The period of this extended warranty commences on the date of purchase. The extended warranty is only valid if the date of purchase is confirmed by an official invoice issued at the time of purchase. If Enigma Lighting does not have proof of date of purchase then you will be liable for the costs of any repair or replacement that are incurred, unless these are covered by the minimum two year guarantee.
During the period of the extended warranty, Enigma Lighting undertakes to repair or replace free of charge either the whole product or any part of the product (excluding glass) that Enigma Lighting deems to be defective as a result of a material or manufacturing fault provided that;
- We are promptly informed of the defect
- The product was originally installed by a qualified electrician according to the instructions supplied
- The product has not been altered or modified in any way
- The product has not been subjected to misuse (incorrect operation by the user, connection to or operation with an unsuitable power supply)
- The product has not been previously repaired by a person other than an authorised representative of Enigma Lighting
Enigma Lighting will not be liable for any loss, damage, cost or expense incurred as a result of the installation/de-installation of the product.
No rights are given under this warranty to any person acquiring a product second hand. In the event of needing to make a claim under this warranty, please return the complete product in the original packaging if possible together with your invoice to the distributor from whom the product was originally purchased or directly to Enigma Lighting (if purchased directly). Carriage and return carriage charges are the responsibility of the customer and are not covered by this warranty. If the defective product is no longer available, then Enigma Lighting will provide an alternative of similar specification and quality. Any repaired or replaced product will be guaranteed on the above terms for the unexpired portion of the extended warranty.
Email to firstname.lastname@example.org within 90 days of purchase. In the event that you need any assistance or have any questions, please either write to the address shown or contact our Customer Services Department on +44 (0) 1420 473889.